Automation Anywhere agrees to acquire Boost.ai to link conversational AI with enterprise work

The proposed deal would bring conversational and voice AI into customer-facing operations, connecting voice and chat requests to enterprise workflows, particularly in regulated industries.

Automation Anywhere announced on 7 October 2026 that it had signed a definitive agreement to acquire conversational and voice AI provider Boost.ai from private equity investor Nordic Capital. The proposed purchase would extend Automation Anywhere’s automation portfolio into customer-facing conversations, with the intention of connecting spoken and written requests to the enterprise systems that carry out the work.

In its official acquisition announcement, Automation Anywhere said the transaction is expected to close in the fourth quarter of 2026, subject to regulatory approvals and customary closing conditions. Nordic Capital separately confirmed the agreement and said the financial terms were not disclosed. The acquisition has not yet been confirmed as completed.

Boost.ai would add conversational capabilities for regulated industries

Founded in Norway in 2016, Boost.ai develops conversational software used in customer and employee interactions. Its established markets include financial services, insurance and telecommunications, where automated conversations can involve sensitive customer information and tightly controlled processes.

According to Nordic Capital, Boost.ai combines generative AI with controlled, rules-based technology for critical interactions involving customer data. Automation Anywhere says the platform supports more than 36 languages and serves hundreds of customer organisations. Those scale and capability figures come from the companies’ announcements.

Automation Anywhere intends to use that conversational layer as an entry point to more extensive automated work. In the proposed model, a customer could ask a voice assistant to resolve an issue, while the automation platform coordinates the necessary steps across connected enterprise applications. The company also describes human involvement for decisions requiring judgment or exception handling.

This remains an integration plan rather than evidence that a unified product is already operating. The announcements do not specify when customers could deploy the combined capabilities or how existing Boost.ai installations would connect to Automation Anywhere’s orchestration tools.

Acquisition follows Automation Anywhere’s Aisera deal

The agreement follows Automation Anywhere’s acquisition of Aisera in late 2025, which expanded its AI capabilities for employee-facing services, including IT support. Boost.ai would add customer-facing voice and conversational capabilities, particularly for organisations managing voice and chat interactions alongside complex internal workflows.

For enterprise customers, the proposed combination would bring two parts of a service process into one vendor’s portfolio: understanding a request and executing the tasks required to resolve it. Whether the companies can deliver that continuity in production will depend on subsequent integration and the systems their customers have in place.

Nordic Capital backed Boost.ai in 2021 and supported its expansion beyond the Nordic region. The parties expect the sale to close before the end of 2026, provided the required approvals and closing conditions are met.